Position Contract

Location Godalming

Salary £18.00ph to £20.00ph

Contact Robert Creer

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Compliance Support Officer
Full time temporary contract 2-3 months
Hourly rate £18-20 per hour
Free parking onsite

Support the Team with administrative duties with regards to agenda, meetings and minutes.
Support the Compliance Manager and Compliance Team with management of compliance data and administrative duties
To support the delivery of a high quality, effective and customer focused service to the Compliance Arena.
Maintain the compliance inbox, Sharepoint folders and documents

Operational Duties

Liaise with the Compliance Officers, contractors and Systems Project Officer to ensure correct data is sent to contractors and data from all of the compliance contractors is centrally collated, recorded on our central database
Work with the Systems Project Officer with regards to monthly or ad hoc reporting requirement statistics, produce data charts, trend analysis.
Be responsible for the compilation of compliance figures for reporting purposes from Compliance Officers, M&E Manager and Regulatory Compliance Manager for Tenant Satisfaction Measures, Key Performance Indicators reporting and any other monthly reporting.
Maintain accurate records
Ensure that all compliance records, contractor records, certification and management systems are current and updated, ensuring adherence with data protection and GDPR requirements.
Provide support, assistance and cover across the Compliance Team and the wider Property Service Team when required.
To support with raising bulk orders for contractors as approved by relevant members of the team.
To support with administrating no access procedures including the escalation of cases, mail merges, legal referrals and data recording
To manage the Compliance email Inbox and cascade queries to relevant officers and respond accordingly.

Finance and Budgets

Raise Orchard works orders as required.
Check invoices for accuracy within financial management systems.
Provide information to the Managers within the team, and Housing Operations Managers as required for budgeting and business planning purposes.

Team Work and Communication

Work as part of a key part of the Compliance Team to ensure resilience and continuity of the compliance work streams
Work in partnership with contractors, colleagues (from Property Services and the wider Housing and Corporate services) to take holistic approach to service delivery.
Liaise with residents undergoing works in their homes to provide information, dealing with their needs sensitively, explaining technical plans or specifications to a non-technical audience.
Actively participate in contractor meetings and participate in the management of contractor duties.

Customer Service

Corporate Deliver excellent service to customers in line with published service standards
Equality & Diversity Actively promote the Equality and Diversity policy in all aspects of your duties.
Safeguarding Adhere to effective safeguarding practice for vulnerable adults and children in accordance with the Councils policies, guidance and protocol.
Dignity and Respect Treat all colleagues with dignity and respect whilst at work so that they are able to, and encouraged to meet their full potential y working in a non-threatening environment free of harassment and/or bullying.
Data Protection (GDPR) Ensure that the principle of confidentially and the requirements of the Data Protection Act (and future GDPR requirements) are fully applied to the work of your service area.
Information Sharing Work in line with the relevant protocols and service level agreements to enable the effective sharing of information between agencies.