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Ref 08057
Position Permanent
Location London
Salary £28000 to £36000
Contact Robert Creer
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Client Services Executive
London
Job Description
POLARIS is a leading SEO agency specialising in SEO campaigns and consultancy. We partner with global brands that need a trusted, experienced partner to drive their SEO strategies forward. Clients include Dune London, Sodexo, Thomson Reuters, and Mars.
Client Services Executive - Role Overview
The Client Services Executive will be responsible for helping to manage existing relationships with our clients, whilst getting involved in new business to foster new relationships and opportunities.
You will be in a targeted role, responsible for ensuring that clients receive a great experience with our business with you as their account lead.
If youve ever worked within a scale-up before, youll know first hand that no day is the same…
You will build and maintain existing client relationships ensuring clients expectations are met and exceeded.
You will be the first dedicated client services role within the business for all service areas including SEO, Content Marketing, Digital PR, Strategy and Analytics
Provide day to day client support building relevant reporting metrics and communication channels.
Research, pitch and execute account business plans in collaboration with both client and technical team.
Audit and pitch new business enquiries with senior management and technical team
Deliver QBR to clients with actions and revenue growth ideas.
Represent the business at networking events.
Develop existing business through organic growth and additional services.
Contribute creative ideas that enhances client delivery.
Recruit, motivate and lead others in team, providing guidance on planning of client programmes and identifying training needs.
Take responsibility for delivering client programmes to budget and planned scope.
Develop, maintain and cultivate a constructive and professional relationship with technical seo team
This is a hybrid role, with a minimum of 3 days a week service from the London office.
Client Services Executive - About you
Naturally personable, with a warm positive nature
Experience in enterprise and post-sales
Experience in building new and old relationships
Ideally having experience within the SEO, Adtech, Digital Marketing scene
Experience in communicating to C-suite and key business stakeholders
Experience in managing revenue
Experience in working in targeted roles
Strong analytical and quantitative skills, excellent problem solving skills and a commitment to client services
Strategic thinker
Self starter
Unapologetically ambitious!
Start date: ASAP
Package and Benefits
Salary: £28,000 - £36,000 depending on experience
25 days holiday
Quarterly performance bonus
Company events and social every month and quarter
Inclusion in annual profit share
Birthday
Last Friday of the month early finish
Hybrid working with team socials / collaboration days in London.
2 x 30 minute me time breaks, you can take for a late start, extended lunch, or early finish each week with approval from line manager (for workouts, walks, or family lunches)
Company pension