Position Permanent

Location London

Salary £21000

Contact Catherine Kirby

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Admission and Discharge Co-ordinator

Steatham, London

Reports to: Director of Care

Admission and Discharge Co-ordinator - Job Overview:

(Note: In addition to these functions employees are required to carry out such duties as may reasonably be required) as key co-ordinator for admissions and discharges to the in-house service in line with local and national policies.
Co-ordinate all appropriate procedures working with the Multi-Disciplinary Team (MDT), outside agencies, patients and their families ensuring that all plans are in place for the time of admission and discharge.
Establish process and monitoring systems to improve admissions, cancellations, and discharges.
Active participation in development of standards, policies and guidelines, and their subsequent audit and on-going development.

Working Hours: days over 7-day period, as agreed with the manager.

Admission and Discharge Co-ordinator - Role Specific Duties:
Admission

Ensure timely and professional receipt and response to all referral enquiries.
Conduct and/or Co-ordinate all appropriate preadmission assessments working with the Registered Manager, Clinical Leads, Multi-Disciplinary Team (MDT) and outside agencies within agreed timeframes.
Complete costing using the agreed costing template and communicating to both referrers and internal finance team.
Work closely with the clinical team and referrers to arrange admissions, ensuring plans and necessary equipment are in place, booking transport and liaising with the patient, the family and relevant professionals. This includes informing patients and families of the resident handbook and taking note of their contact numbers.
Communicate with patients, their families and the person who referred this patient to ensure all parties understand admission plans, dealing with their concerns in a compassionate and effective manner.
To play a proactive role on each admission, introducing themselves and their role to all patients

Discharge

Facilitate safe discharge by co-ordinating all appropriate procedures working in partnership with doctors, nurses, therapists, MDT and outside agencies, ensuring that all plans are in place for the time of discharge including transport arrangements.
Discuss (in preparation for discharge) plans with the patient and their family ensuring that the patient and the family have an understanding of these.
Liaise on and facilitate discharge planning for patients with identified continuing care and complex needs. This includes the co-ordination of continuing healthcare applications through collaborative work with the patients clinical team.
Assist with other aspects of care such as verifying that all arrangements and equipment needed are in place for nursing and home care, i.e. out-patient and therapy appointments and Community Team input.
Act as a link to facilitate patients referrals in co-ordination with other health services such as physiotherapy, community nurses and/or primary care providers

Other

Attend admission and discharge meetings with the Registered Manager and Clinical Leads in order to discuss planned admissions and discharges, conveying this information back to the relevant teams, in co-operation with the Registered Manager
Attend MDT meetings when required playing a leading role in ensuring that discharges are effectively communicated on and planned, completing all records and facilitating the completion of any relevant actions from such meetings.
Liaise with the Education Department/Training Co-ordinator in order to arrange any training that staff, the patient and their families or carers may need as part of the admission or discharge process.
Contribute to establish and evaluate the standards for admission and discharge activity in order to help the service measure the quality and effectiveness of the service provided.
Act as a resource, advisor and role model to other colleagues in relation to the admission and discharge processes.

Working with Others:
Leading by Example:
Admission and Discharge Co-ordinator - Personal Responsibilities:
To support the collaborative work of the service, contributing to the assessment and oversight of teamwide referrals and case discussions, promoting and addressing the welfare of children and adults.
To work clinically when required and be a visible member of the team.
To promote healthy workplace culture and behaviours, challenging this where appropriate and recognising and rewarding good conduct.
To organise work effectively and utilise digital platforms, alongside ensuring those in each clinical area have opportunities for face-to-face contact and discussions.
To look for opportunities to hear the voices of the patients and the families and/or advocates accessing our services and enable co-production.
Ensure accurate and contemporaneous notes and records of all contacts are recorded within the electronic notes system.
Maintain professional membership and registration of the relevant professional body relating to your practice.
Identify personal learning and development needs and attend appropriate internal and/or external training as identified in personal development plan and take proactive advantage of the professional support offered by British Home to meet the demands of working within this challenging field.

General

Be responsible for the safe use of equipment used in carrying out physiotherapy duties and report any hazards or defects for repair through the appropriate channels
To be familiar with the different streams of funding and be able navigate the Continuing healthcare framework.
Maintain good relationships with other multi-professional visiting the home
Experience of working with a range of partner organisations.
Knowledge of the enabling approach to support people to meet their full potential
Evidence of continuous professional development
To comply with all statutory requirement and legislation i.e. Health & Safety, COSHH, Moving and Handling, Fire Safety, Environmental Health etc
This job description is not exhaustive and you may be required to undertake other duties commensurate with your position at the request of the Director of Care or person in charge of the home.
It is a condition of employment that this post is subject to a satisfactory Enhanced Disclosure and Barring check.

Values-Based Personal Qualities

Specific Requirement

Individual
residents, families, external agencies and colleagues
Speak up when things go wrong

Rehabilitation
person-centred care and can demonstrate treating people as individuals and respecting choices
Promoting independence and encouraging appropriate risk taking

Integrity , Diversity, Openness and Honesty

Ensuring no one is discriminated or excluded
Understand human rights and Impact on care delivery
Facilitating people to speak up about concerns and acting upon them

Talent & Energy

Striving for quality in everything we do recognising and understanding what quality in care means for people using this service
Being accepting on criticism and focusing on improving
Being open to new opportunities for learning and identifying the limits of skill and knowledge

Heart of their Care
people with kindness
Understanding the importance of empathy in all areas of employment
Understanding the values of others and always providing a caring service

Highest Standards
on how thing could be done better and sharing ideas
Understanding wellbeing and what is important to people using this service
Improving outcomes for people
Ensuring appropriate services are provided for people using the services